Welcome to eCloud Global (“Company”, “we”, “our”, “us”). These Terms of Use (“Terms”) govern your access to and use of our website [www.ecloudglobal.ae] (“Website”) and our professional services, including business setup, compliance, accounting, cloud migration, and tax advisory services (collectively, the “Services”).
By using our Website or engaging our Services, you agree to be bound by these Terms. If you do not agree, you must refrain from accessing our Website or using our Services.
1. Company Information
eCloud Global is a licensed professional services firm headquartered at:
Office – C1 – 1F – SF11206
Ajman Free Zone C1 Building
Ajman, United Arab Emirates
License No: 4442612247
We operate as a trusted partner for entrepreneurs, SMEs, and international businesses seeking to establish, manage, and expand their operations in the UAE.
2. Scope of Services
We provide end-to-end professional services, including but not limited to:
Business Setup
- UAE Mainland Company Formation
- Free Zone Company Formation
- Offshore Company Formation
- E-commerce Business Setup
- Consultancy Business Setup
Business Services
- UAE Business Visa & Residency Support
- Business Banking Assistance
Accounting & Bookkeeping
- VAT Registration & Filing
- Cloud-Based Bookkeeping
- Monthly Management Accounts
- Accounting Software Setup
- Bookkeeping Catch-Up Services
Accounting Software Migration
- Migration to platforms such as Xero, Zoho Books, QuickBooks Online, and Wafeq
- Migration scope includes chart of accounts, contacts, invoices, bills, payments, opening balances, and supported historical data
- Migration process includes structured mapping, test runs, reconciliation checks, and post-migration support
- UAE-specific VAT and Corporate Tax mapping aligned with FTA requirements
Tax & Advisory Services
- Corporate Tax Registration & Filing
- Strategic Cross-Border Tax Advisory (UK–UAE)
- Expansion advisory for UK companies entering the UAE
3. Eligibility to Use Our Services
By using our Website or engaging our Services, you represent and warrant that you:
- Are at least 18 years old;
- Have the legal capacity and authority to enter into binding contracts;
- Are accessing our Services for lawful business purposes; and
- Will comply with all applicable UAE laws, regulations, and licensing requirements.
We reserve the right to refuse service to any client who does not meet these criteria.
4. Engagement of Services
Use of this Website does not, by itself, create a client relationship. A formal engagement requires:
- A written proposal or service agreement issued by eCloud Global;
- Confirmation of scope, deliverables, and fees; and
- Acceptance of the engagement terms by both parties.
Until such engagement is executed, any information on our Website is provided for general informational purposes only and does not constitute professional advice.
5. Client Responsibilities
Clients engaging our Services agree to:
- Provide complete, accurate, and timely information as reasonably required for delivery of Services.
- Ensure that all documents provided comply with UAE laws and relevant authorities (e.g., Ministry of Economy, Federal Tax Authority, Ajman Free Zone).
- Remain solely responsible for final decision-making regarding legal, tax, or financial matters.
- Maintain appropriate backups of their financial records prior to any software migration.
Failure to provide accurate information may delay services or result in additional fees.
6. Payments and Refunds
- Fees: All service fees are communicated in writing before engagement. Fees are quoted in UAE Dirhams (AED), unless otherwise agreed.
- Payment Terms: Payment is due in accordance with the agreed payment schedule. Late payments may result in suspension of services.
- Refund Policy: Refunds, if applicable, are processed on a case-by-case basis. Services that have already been delivered, initiated, or completed are non-refundable.
7. Professional Disclaimer
While eCloud Global provides professional services with care, diligence, and expertise, you acknowledge that:
- Content on our Website is for general informational purposes only and does not constitute financial, tax, or legal advice.
- Services are advisory in nature and based on the information you provide.
- We make no guarantees that Services will achieve specific outcomes beyond the agreed scope.
- Final compliance and decision-making remain the sole responsibility of the client.
8. Intellectual Property
All content on this Website — including but not limited to text, graphics, logos, icons, software, and digital resources — is owned by or licensed to eCloud Global.
You may not copy, reproduce, modify, distribute, or commercially exploit any part of this Website without prior written consent.
9. Confidentiality and Data Protection
We respect the confidentiality of all client data. Unless required by UAE law, client information will not be disclosed to third parties without prior consent.
Data collected through our Website and Services is handled in accordance with our Privacy Policy, which should be read in conjunction with these Terms.
10. Limitation of Liability
To the maximum extent permitted under UAE law:
- eCloud Global shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, business interruption, or data loss.
- Our liability for any direct damages shall not exceed the total fees paid by you for the specific Service giving rise to the claim.
- We are not liable for disruptions caused by third-party platforms, software providers, or government authorities.
11. Third-Party Services and Links
Our Website may contain links to third-party websites or integrate with third-party platforms (e.g., Xero, Zoho Books, QuickBooks Online). We do not control and are not responsible for their content, policies, or reliability.
Engagement with third-party providers is at your own risk.
12. Termination of Access
We reserve the right to suspend, restrict, or terminate your access to our Website or Services if:
- You violate these Terms;
- You fail to make payments as agreed; or
- We reasonably believe continued engagement would breach UAE law or professional ethics.
Termination does not release you from payment obligations for Services already rendered.
13. Governing Law and Jurisdiction
These Terms shall be governed by the laws of the United Arab Emirates. Any disputes shall be submitted exclusively to the competent courts of the UAE.
14. Amendments to Terms
We may update or modify these Terms from time to time without prior notice. Updates will be effective upon posting to this page, with the “Effective Date” revised accordingly.
15. Contact Us
For questions about these Terms, please contact us:
eCloud Global
Office – C1 – 1F – SF11206
Ajman Free Zone C1 Building
Ajman, UAE
📧 Email: support@ecloudglobal.ae